Terms and conditions
The hire period is for 1 – 4 days, unless by prior arrangement. Additions to orders for hire items can be made up to one week prior to the agreed delivery date, subject to availability.
Delivery and collection
Delivery and collection on orders over £50 within 15 miles of Tockwith, North Yorkshire are free of charge.
Delivery and collection for orders less than £50 or further than 15 miles of Tockwith (YO26), North Yorkshire are charged at £0.45 per mile.
On delivery an inventory of all items will be included, this must be checked off with the Tea with Rosie team and the hirer, with a copy signed by Tea with Rosie and the hirer and a copy left with the hirer.
On collection all items will be checked by Tea with Rosie and any items that are missing or broken will be deducted from the deposit.
Care of hire items
Once items have been delivered and handed over they are full responsibility of the named hirer, anything left unattended is done so at the hirers own risk and the hirer will be responsible for any breakages or damage to the items.
Due to the age and nature of the crockery please handle at all times with care.
Please ensure all items are stored in a safe area where they will not be subject to breakages.
DO NOT place any item in the dishwasher, as the items are so delicate this may cause breakages and will be subject to breakage charges.
Please wash all crockery and cutlery with warm water and mild detergent. Failure to return items in a clean state will result in a deduction from the breakage/loss deposit for cleaning. The cost for cleaning is £12.50 per hour, minimum charge of one hour.
Please do not use scourers or excessive scrubbing to the crockery, again this will cause damage and will be subject to damage charges.
Crockery and accessories should be packed and replaced in the same way they were delivered. Do not over stack the containers
The hirer is responsible for the items at all times once they have been signed over by the Tea with Rosie team and until they have been collected and checked. Any loss or damage should be reported on return.
All items will be checked off against the agreed and signed inventory left when delivered.
A breakage/loss deposit of a minimum of £30 or set at the discretion of Tea with Rosie is required to be paid in full with the final balance payment, this deposit will be returned (less charges if applicable) no later than 7 days after items have been returned.
The following amounts will be deducted from the deposit for each item returned damaged:
- Teapot (including lid) £25
- Teacup £4
- Saucer £4
- Side plate £4
- Milk jug £5
- Sugar bowl £5
- Cutlery £2 per item
- One tier cake stand £15
- Two tier cake stand £15
- Three tier cake stand £20
Tea with Rosie will inform the hirer within 3 days of any breakage charges.
Additions or reductions to catering orders must be made at least 14 days prior to the event.
Delivery for catering will usually take place on the morning of the event.
Once the food products have been delivered clear instructions on how to keep the items will be provided, any dairy products will require immediate refrigeration.
If for any reason you require to cancel your order the following charges will apply:
- 90 days or more prior to the event – 10% of the total order value
- 30 – 89 days prior to the event – 25% of the total order (booking fee)
- 29 – 14 days prior to the event – 50% of the total order
- 13 – 8 days prior to the event – 75% of the total order
- 7 days or less prior to the event – full amount of total order
All charges are applicable to both hire and catering services.
To secure your booking we require 25% of the total order value, this will confirm your booking.
The balance will be required in full 14 days prior to the event, along with the breakage/loss deposit (see breakages section for full details).
Payments can be made by bank transfer or cheque.
Your order will not be dispatched unless all payments have been received in full and cleared, including the breakage/loss deposit.
By paying a deposit, it will be taken that you have agreed to our terms and conditions.
Tea with Rosie accepts no responsibility for any injury or damage caused by the hire of crockery or accessories, however caused. This includes any arising from breakage or item malfunctions.
In the unlikely event of breakage prior to the event we will endeavour to replace the item(s) as quickly as possible (stocks permitting), however the standard delivery charge of £0.45 per mile will be applicable. The 15 mile free delivery does not apply to replacing items.
All items will be dispatched clean and ready to use in strong, stackable plastic boxes, any issues around this must be flagged during the inventory inspection between Tea with Rosie and hirer.
Quotations are subject to availability and will be valid for 14 days from issue.